http://kennethmead.com/resume daily 0.75 2023-05-26 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/137c52ce-a076-436c-9002-79f57a478f92/Ken+Mead+UX+Research+Resume+-+May+2023.jpg Resume https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515653088251-F1BYHMVOFLLKYZYR5V72/dawid-sobolewski-363164.jpg Resume http://kennethmead.com/client-portfolio daily 0.75 2019-10-17 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515655064817-73GU5WXD8BF7FTL6MHPZ/joanna-kosinska-129039.jpg Client Portfolio http://kennethmead.com/digitizing-haurys-collision daily 0.75 2020-01-30 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515486965685-Q8IP4W8RRRB7QSNZUK4P/haury%27s+sanding+car.png Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515628830992-TYPYT1I2VWDJ9FQKKVOU/haury%27s+sign.png Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515458782957-GE18KN0F7IFZ8H6ORXP4/Haury%27s+Training+Manual+-+Trello+Card+Overview Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515661212347-KK00NAZ0IP5558B8BOTV/Screen+Shot+2018-01-11+at+12.59.42+AM.png Digitizing Haury's Collision We identified a reporting software that communicated with Trello's robust API. This allowed the owners to view week-over-week trends, set goals with the team, and be more confident in estimating work completion promise dates for their customers. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515475808893-0N69QLUSWGLXS6KKTSXB/Trello+screen+capture.png Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515656731418-JJJP1DL9E5J00XH4YFZW/Related-Cards-iOS-Android.png Digitizing Haury's Collision The difference between Trello on iPhones vs Android meant what took staff 3 seconds to do on iPhone took 20+ on Android. We needed to find a solution to ensure the new system's success at Haury's. Image credit: Trello https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515661479176-7V0TXE3CKFMOK6F0NZ7B/Haury%27s+recommendations+-+Trello%2C+iPads+etc+%281%29.001.jpeg Digitizing Haury's Collision Comparing Trello's functionality across devices. The owners decided to invest in iPads running Trello for the shop technicians' work stations. No longer needing to rely on their personal phones, morale and productivity went up. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515458806673-MYLGWYU20MTSCGMXPUIY/Haury%27s+Training+Manual+-+Flow+Chart Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515459755708-26B9Y0S5Z2L0E0RSV6FA/Haury%27s+Flowchart+1 Digitizing Haury's Collision Interviewing the staff and creating a flowchart was crucial in visualizing the entire process and surfacing assumptions about the repair process. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515459086263-58XYDKS40HE849ZPXA7Y/go+formz+screenshot.png Digitizing Haury's Collision Many paperless checklist solutions we looked at were overly cumbersome, and made many in the staff feel they were going to be micromanaged. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515458761473-4Z6XJN3KKEF3K7OMCC13/Haury%27s+Training+Manual+-+Summary Digitizing Haury's Collision https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515654469582-HP4BR6Z8FGZQ2G1KE2HV/haury%27s+plastic.png Digitizing Haury's Collision http://kennethmead.com/tableau-dashboard-design daily 0.75 2020-01-30 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515629885418-969AE55U09B828NTVAD6/nyhus+overview.jpg Tableau Dashboard Design https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515629963546-RWJIUHNRWZ2TCVQZV8NZ/nyhus+week+by+week.jpg Tableau Dashboard Design This dashboard gave Nyhus employees the ability to see where their time went during the week. The target utilization rate is the goal for the percentage of time that was spent on billable vs non-billable work. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515630016947-L2RE3AEKUFTE9DSC8SAQ/nyhus+client+over+time.jpg Tableau Dashboard Design https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515631958763-J3Y61R3AGVQQ5TW9D7OK/nyhus-glassdoor.jpg Tableau Dashboard Design Photo: Nyhus Communications https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515654807940-1H394D1V4HYYU6V30Q2V/nyhus+week+by+week+whitened.jpg Tableau Dashboard Design http://kennethmead.com/mhcid daily 0.75 2018-09-30 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1538291239117-ZS5AYDXJ7OIGNKEOUI5G/A1+cover+page.jpg MHCI+D https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1538291295127-X4BNBBE3INS341QBBZ4M/A2+cover+page.jpg MHCI+D https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1538291272018-GA1VEYYJZM9095M57BPD/Sketching+Reflection+cover+page.jpg MHCI+D https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515653937516-6ZZFKEE4JXKIYHXNF1YA/jess-watters-467757.jpg MHCI+D http://kennethmead.com/causeit-website-redesign daily 0.75 2023-05-17 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515659846680-NAYYZAA36PORZ0RVOXUX/FireShot+Capture+2+-+Research+%E2%80%94+Causeit%2C+Inc._+-+https___www.causeit.org_field-guide.png Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515659099518-EVQH8OLHCS7YB19XTZKZ/FireShot+Capture+1+-+Design+a+Future+R_+-+https___www.causeit.org_design-a-future-ready-organization.jpg Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515660577429-LJR70B91QZCE5RVSGDJF/jpg+FireShot+Capture+3+-+Causeit%2C+Inc.+-+https___www.causeit.jpg Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515659388424-G3067UC7H26KLS2ZCT0R/Design+Cultures+of+Innovation+++myBalsamiq.png Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515658324590-P2VRLQ383GUX1S0VWOAT/causeit+website+old Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515660214068-61R6J1NLIRAKCX753TQ3/Causeit+home+old.png Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515659904080-HC9Q7Z8NZPV0P26ISXGV/FireShot+Capture+16+-+A+Field+Guide+to+Cultures+of+Innovatio_+-+http___causeit.org_field-guide-to-.jpg Causeit Website Redesign https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515655564226-MS41HZG8V9KKT055P167/Screen+Shot+2018-01-10+at+11.19.38+PM.png Causeit Website Redesign http://kennethmead.com/mdm daily 0.75 2018-02-14 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515653937516-6ZZFKEE4JXKIYHXNF1YA/jess-watters-467757.jpg MDM http://kennethmead.com/uci daily 0.75 2018-03-15 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515653937516-6ZZFKEE4JXKIYHXNF1YA/jess-watters-467757.jpg UCI http://kennethmead.com/portfolio daily 1.0 2020-01-30 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1515655064817-73GU5WXD8BF7FTL6MHPZ/joanna-kosinska-129039.jpg Portfolio | Kenneth Mead, UX Researcher and Strategist http://kennethmead.com/ux-research-cellmark daily 0.75 2020-01-27 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575425593704-PRCT5WRH8JKK4P8QLLP1/icon+-+technology+and+infrastructure.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575426286463-S5GWHHH842TNFU5206LL/Contextual+Inquiry.png UX Research and Strategy for Cellmark Recycling Interviewing staff working at the CellMark administrative office. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575427808976-TEUJFPF3U6UI9E5WSQ9C/Summary+recommendation+table.jpg UX Research and Strategy for Cellmark Recycling Excerpt from our final recommendations report, delivered to the CellMark management https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575425590153-UKW3MSTMADA0J4U4C7CB/icon+-+process+and+workflows.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575424976580-9XJ81HJ032U2IGOEBPFH/CellMark+Recyling+Warehouse+diagram.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575425583044-5SG1P1O1VB77HZ89IUTD/icon-physical+space.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575429371485-B4R9QATDJ4R852RSBWWG/reliance+mental+-+key+findings.jpg UX Research and Strategy for Cellmark Recycling Example slide from Key Findings executive summary presentation https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575425595931-AHX5QIHRCL3A7NNED6SW/icon+-+management+and+culture.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575429554255-3484EC9B62GN21U6WJS1/Tour.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575429658396-RXOPOAPDMAOQD6DIVQQ9/Collaboration+Model.jpg UX Research and Strategy for Cellmark Recycling The collaboration model showed how information traveled throughout the warehouse, and which dependencies could cause disruption. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575424602792-CF24HOV25W62D1WZG7AO/research+plan+screenshot.png UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575427966407-2NH2QMYIWCRC8VA1C0PX/Warehouse+Diagram+Template+V1.2.jpg UX Research and Strategy for Cellmark Recycling The physical model showed our research team locations of important artifacts and the distance traveled in order to complete job functions. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575423995554-VXAKAFVAKUCC6C0CUJ4Y/paper+rolls+and+grabtruck.jpg UX Research and Strategy for Cellmark Recycling https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575429681327-N44EMCH2YBKSINT681DV/Artifact+Analysis.jpg UX Research and Strategy for Cellmark Recycling The artifact analysis highlighted the emphasis on manual entry for warehouse communication—a key source of error. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1575424052103-Y7PVRXZNX6L21ZLNK87G/grabtruck+and+worker.jpg UX Research and Strategy for Cellmark Recycling http://kennethmead.com/leafly-usability-testing daily 0.75 2020-01-31 https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363706848-EBF9YKAM7IOOOVXKR9IC/leafly+cream+search.png Leafly Usability Testing When participants searched ‘cream’ to find a topical cream, only marijuana flower strains with cream in the name appeared on the first page of search results. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580361765924-2MVJUGCPL81WCWA17ODG/card+sort.png Leafly Usability Testing Participants used OptimalSort to help determine their familiarity with the terminology on Leafly.com. There were 15 participants who sorted 29 cards in a hybrid sort. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363600829-KXRBN39RWZELXIR09LH6/leafly+menu+navigation.png Leafly Usability Testing 100% of users who used the menu to find a topical cream found it without backtracking. However, the menu’s content is hidden until the user clicks the menu icon. Only 1 in 10 users used the menu as their first strategy to find a topical cream. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363268580-G7BAZGYC8TXC5ZUAMY6Z/weed+nug.png Leafly Usability Testing https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363292199-VZXD0D3VDURPUL0NOLEW/image-asset.png Leafly Usability Testing https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363973773-RF7MT90NOUN0D00I1E3Q/leafly+cannabis+101+blog.png Leafly Usability Testing Participants rated the Cannabis 101 blog highly across the board. Furthermore, all three talk-aloud participants who had never used cannabis used the blog to determine what kind of cannabis products were suitable for pain relief. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580363097076-IUAL3VWH0NV2VIB0TGGJ/image-asset.jpeg Leafly Usability Testing The home page of Leafly.com prominently displays a search bar. The search suggestions center around marijuana flower strains. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580351755598-UC508QYRYZ5DT03L4I0C/Leafly+hero+.png Leafly Usability Testing Leafly is the world’s largest cannabis site, with 14 million monthly users and 4.9/5.0 stars on the app store. https://images.squarespace-cdn.com/content/v1/57c543eb15d5db84098fe197/1580365338343-5E1GUKHUB4HV2O3M8INU/leafly+strain+tiles.png Leafly Usability Testing http://kennethmead.com/landing-bedford daily 0.75 2024-09-08 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1535394848185-CGDDU4QCIRSO4U1270H3/image-asset.jpeg Home - About Find out about our organization, mission, our methods, and the results of our decades of advocacy. https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1535394867157-MTQAOAQPKWQ68DDY1HTW/tumblr_mn8b8sLRb61rkz363o1_1280.jpg Home - Take Action Ready to take the next step? You can become a contributor to our cause, or participate yourself. https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1391287286405-92Z4A4R3T2ZSZAKNVS9V/image-asset.jpeg Home - Transient